Devices are logged with a written description of the reported issue and visible condition. Accessories should be limited to those required for testing.
No repair work beyond diagnostics is carried out without your written or emailed authorisation of the quote.
Where possible, repairs are performed without accessing your data. Where access is unavoidable, only the minimum necessary is viewed.
You are responsible for maintaining your own backups. A backup is strongly recommended before any repair involving storage.
Repaired devices should be collected within 14 days of completion notification. Storage fees may apply thereafter.
Devices uncollected after 90 days may be recycled in accordance with WEEE regulations, following two written attempts to contact you.