This Privacy Policy explains how Precision PC Repair ("Precision PC Repair", "the business", "I", "me" or "my"), an independent computer repair service owned and operated by Ritesha Banjade as a Sole Trader in the United Kingdom, collects, uses, stores, shares and protects personal data in connection with the website https://precisionpcrepair.co.uk and the repair services offered through it. Precision PC Repair acts as the data controller for the personal data described in this policy. It is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using this website, submitting an enquiry, or engaging Precision PC Repair for a repair, you confirm that you have read and understood this Privacy Policy.
Precision PC Repair is a sole trader business run by Ritesha Banjade, based at 87 Sompting Road, Worthing, BN15 9LF, United Kingdom. You can contact me about anything in this policy by emailing support@precisionpcrepair.co.uk or calling +44 7380 217425. I personally act as the data controller and privacy point of contact — there is no separate compliance team.
I only collect personal data that is necessary to operate the business and deliver a repair responsibly. Depending on how you interact with me, this may include: your name and household or business context; contact data such as email address, phone number, and (where relevant) collection address; device information including make, model, serial number, condition on intake, reported fault and repair history; transactional data created when you pay through Stripe (I do not store your full card details); correspondence — the content of emails, messages and enquiry-form submissions; and limited technical data such as browser type, device type and approximate location if analytics are enabled.
When you submit the contact form or email me directly, the information you provide (name, email, phone, device type, problem description, preferred contact method and message) is used solely to respond to your enquiry, scope a possible repair, and follow up where appropriate. These details are never used for marketing without your explicit opt-in consent.
I rely on the following legal bases under UK GDPR to process personal data: (a) Contract — to quote for, deliver, invoice and support the repair services you engage me for; (b) Legitimate interests — to respond to enquiries, keep accurate business records, prevent fraud, and secure the website; (c) Legal obligation — to comply with tax, accounting, consumer-protection and other applicable UK laws; (d) Consent — where you actively opt in, for example to non-essential analytics cookies or optional communications.
This website uses a small number of strictly-necessary cookies to operate correctly, including remembering your cookie preference. Where any non-essential cookies (such as anonymous analytics) are used, they are only set with your consent via the cookie banner. Full details are set out in the separate Cookie Policy.
If analytics are enabled, they are configured to provide aggregated, privacy-respecting information about how visitors use the site (which pages are viewed, general traffic sources, device categories). Analytics data is used to improve the website and is never used to identify individual visitors or build advertising profiles.
Payments for {BIZ} services are processed by Stripe Payments Europe Ltd., an independent regulated payment processor. When you complete a purchase, your card details are submitted directly to Stripe and are subject to Stripe's own privacy notice. I do not see or store your full card number, CVV, or expiry date. I retain only the limited transactional information (such as your name, email, amount, service reference and Stripe transaction ID) needed to reconcile accounts and provide receipts.
During a repair, I may need to interact with data stored on your device (for example, to verify boot behaviour, test user profiles, or migrate files after an SSD upgrade). Access is minimised strictly to what the specific repair requires. I do not open personal photographs, private documents or messages beyond what is technically necessary to complete the work you have authorised. Where a device is encrypted (for example with BitLocker or FileVault) and you share a recovery key with me, that key is deleted upon completion of the repair.
Precision PC Repair is an independent sole trader and does not sell personal data. I may share limited personal data with: Stripe and similar regulated providers, strictly to process transactions; an accountant or bookkeeper, where required for legitimate accounting purposes; parts suppliers, only where shipping details or serial numbers are needed to fulfil a warranty claim on a component; HMRC or other authorities, where required by law; hosting, email and CRM providers used to operate the website and communicate with you.
Some of the providers I rely on (such as Stripe and email or hosting providers) may process data outside the United Kingdom. Where this happens, appropriate safeguards are in place — such as the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or transfers to jurisdictions covered by a UK adequacy decision — to ensure your data is treated to a standard equivalent to UK GDPR.
I retain personal data only for as long as is necessary for the purposes described in this policy, or for as long as required by law. Enquiry data that does not lead to a repair is typically deleted within 12 months. Repair records, invoices and receipts are retained for 6 years to comply with HMRC accounting requirements, after which they are securely deleted or anonymised. Marketing consents (if given) are held until you withdraw them.
I take reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration and disclosure. Devices left for repair are stored in a secure work area and are never left unattended in accessible public areas. Digital records are held on password-protected, encrypted equipment. Access to customer files, correspondence and repair notes is restricted to me as the sole trader running the business.
You have the right to: request access to the personal data I hold about you; request correction of inaccurate or incomplete data; request erasure of your data (subject to legal limits); object to or restrict certain processing; withdraw consent for any processing based on consent; request data portability where applicable; and lodge a complaint with a supervisory authority. To exercise any of these rights, please email support@precisionpcrepair.co.uk or call +44 7380 217425. I will respond within one calendar month.
The website and services are intended for adults. I do not knowingly collect personal data from children under the age of 16. If you believe a child has shared personal data with the business, please contact me and I will delete it promptly.
I may update this policy from time to time to reflect changes in the law, in how the business operates, or in the third-party services I rely on. The "last updated" date at the top of the page will always indicate when the most recent changes were made. Where changes are significant, I will highlight this on the website.
If you are unhappy with how I have handled your personal data, please contact me first so I can try to resolve the matter. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
Questions about this Privacy Policy should be addressed to: Ritesha Banjade, Precision PC Repair, 87 Sompting Road, Worthing, BN15 9LF, United Kingdom. Email: support@precisionpcrepair.co.uk. Phone: +44 7380 217425.